Refund policy

Shipping:

Free shipping on all orders over $200 in Canada

The Coach Pyramids reserves the right to charge a shipping fee for all orders less than $200. 

*Shipping within Canada and the US only*

Email us at thecoachpyramids@gmail.com for international inquiries. 

Shipping Method

Standard

Express

Estimated Delivery Time

5-7 Business Days 2-3 Business Days

Cost of Shipping

Canada Post

Free on orders over $200

in Canada

FREE over $200

 

Sales Tax:

All orders within Canada will be subjected to a sales tax. 

Item Availability

Despite our continuing efforts in adjusting the website merchandise with our stock, there will occasionally be some items that appear on the website that are out of stock. If this occurs, a member of our team will immediately contact the client via email. The client will then have the option to get a refund. The merchandise available at The Coach Pyramids is subject to change.

 

Returns:

Thank you for shopping with The Coach Pyramids!!!  In the event that you're not satisfied with any of your full priced purchased item(s), you may return in store for exchange or store credit, or you may mail your item(s) back to us for a full Refund, within 14 days of the delivery date. *Shipping costs not included.*  

For items on "Sale" we will issue a Credit for use in store or online provided they returned "unworn" as outlined below to The Coach Pyramids. 

"All returned items must be unworn with the original tags still attached. Altered or damaged or worn items will not be accepted. Please ensure that you're able to present a valid receipt/packing slip with your return; if you are mailing your returned item, please include this inside the package." 

Please note that shipping costs and return shipping costs are non-refundable and will be at your own expense.


Return in store at:

The Coach Pyramids
250 Argyle Street North
Caledonia, ON
N3W1K9

or mail to:

The Coach Pyramids
250 Argyle Street North
P.O Box 2064
Caledonia, ON
N3W2G6

 

Gift Cards:

Gift cards for The Coach Pyramids are available for purchase on both our website and in store and will be redeemable for use accordingly.  Upon purchase, of an online gift card, a unique code will be sent to your email. For use, just enter it upon checkout online!  Gift cards are also available for purchase and use in store. In addition, you may call us on our toll free number, 1-877-212-4438 to order a physical gift card which may then be promptly forwarded to the address you provide! 

 

Still Have Questions?

For any other issues or inquiries please contact us toll free at 1-877-212-4438 or 905-765-2029 or email us at thecoachpyramids@gmail.com. We are available to help you Tuesday to Saturday from 10-6 EST.  You can also send us a message.